Reservationist

Tao Group - Los Angeles County, CA

Reservationist

To assist in the duties of the Reservations Department maximizing bookings by delivering a delightful yet efficient reservations service; our reservationists are meticulous at administration ensuring that every detail of a customer’s reservation has been accurately recorded following established procedures.

  • To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
  • To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system.
  • To liaise with all departments to ensure the best service is provided to our customers.
  • To ensure
    that all your work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, booking supplements and payment details.
  • To create daily floor sheets detailing reservations.
  • To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus to ensure that you are able to respond to customer enquiries.
  • To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
  • Must be available on weekends.
  • Must be able to work four shifts a week.
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