Apple - Santa Monica, CA
SummaryPosted: Mar 5, 2019 Weekly Hours: 40 Role Number: 200040055 Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At the Apple Store, you maintain customersâ trust in Apple as a skilled technician, troubleshooting and repairing products. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. You offer advice on accompanying accessories that will further improve the customerâs experience with Apple products. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. Key Qualifications
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
- You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
- You have excellent time management skills and can make decisions quickly.
- Youâll need to be flexible with your schedule. Your work hours will be based on business needs.
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