Project Manager, Professional Services Organization

Rubrik - Palo Alto County, IA
Job Description

OVERVIEW

The Professional Services Project Manager will lead services projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

SUCCESS CRITERIA / METRICS

  • Project delivery - Delivering to mutually agreed upon scope, schedule and financial parameters (project profitability)
  • Billable utilization – 70%
  • Timely revenue forecasting with calculated accuracy of ±10%
  • Customer satisfaction – as measured by post project completion survey
  • Commitment to consulting delivery
  • Being a trusted advisor to the customer, to PSO, and the Delivery Manager (“DM”)
  • Provides value beyond simply managing the administrative aspects of the project
  • Works with accounts teams and the DM to build relationships and provides business intelligence on client operations, and decisions.
  • Providing thought leadership to enhance time to value of Rubrik Solutions aligned with Client business outcomes.

REQUIRED TRAITS

  • Indomitable “can-do” attitude. Passionate and motivated to make a massive impact in a fast-paced environment
  • Intellectual curiosity with a systems-based approach for solving complex problems across the sales org
  • Highly analytical. You will be expected to ask the questions that others aren’t asking and draw connections between data and business impact
  • Ability to thrive in uncertainty and balance multiple priorities
  • Strong people skills. Ability to develop relationships, drive consensus, and results from cross-functional teams
  • Polished written and presentation skills with a high degree of comfort engaging with senior executives

WHAT YOU’LL DO

  • Plan, coordinate, track and manage project(s) to successful completion
  • Develop and maintain project plans which may include charter, scope, work breakdown structures, estimates, resource plans, budget, task dependencies, schedule, open issues, and risk assessment, management and mitigation plans across multiple work streams
  • Work with the PMO, resource managers, technical staff and business subject matter experts to orchestrate project deliverables to ensure they are planned/executed in alignment with the overall program/project strategy and aligned to Customer business outcomes
  • Define and manage overall project risks and take corrective action in a proactive manner to mitigate those risks
  • Direct and monitor work efforts on a daily basis, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately.
  • Provide clear and timely communication regarding the status of the project – schedule, budget, progress to date, risks etc. - to relevant internal and external stakeholders
  • Follow the project management methodology and ensure that projects adhere to the defined methodology and stage gate process
  • Engage with Sales Account teams (Sales, TAM, SE, PSO, etc.) to identify/drive account growth opportunities
  • Drive continuous improvement of project processes – methodology, templates, best practices etc. based on lessons learned from projects

REQUIRED SKILLS & EXPERIENCE

  • Bachelors Degree in Computer Science, MIS, Business, or equivalent education/training/experience
  • 5+ years of project management work experience
  • Analyze project profitability, revenue, margins, bill rates, and utilization
  • Strong proficiency with project management software, such as Microsoft Project, @task, or Liquid Planner
  • Good presentation skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level)
  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
  • Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
  • Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
  • Project Management Institute PMP(r) certification or equivalent a plus
  • Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
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