iScribes Training Manager

Nuance - Durham, NC

iScribes Training Manager

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Summary: iScribes, a Nuance business, is a technology-enabled service which provides physicians with an effortless clinical documentation solution, freeing them to spend more time with patients and less time with computers. Our solution changes the lives of doctors and patients, and our close-knit team is dedicated to a mission of making healthcare functional and efficient.

We are looking for a Training Manager to join our team and help us provide a supportive learning environment. This person will help develop trainees from a foundation of compassion.

Can you:

• Provide solutions to difficult questions?
• Communicate clearly with both local and remote teams?
• Focus on supporting learners through a complex curriculum?
• Analyze situations and predict roadblocks?
• Interpret policies and ensure understanding and adherence across the team?

Responsibilities:

• Provide oversight and support to a team of talented scribe trainers.
• Initiate and projects to support overall team goals and effectively delegate to team members.
• Monitor and review overall progress of trainees through the L&D program.
• Identify opportunities to improve the learner experience and seek to continually improve existing processes.
• Collaborate closely with Learning Experience Designers to ensure that learner feedback is incorporated into

the training roadmap.
• Compile and reports team metrics on a weekly basis.
• Evaluate performance and provides feedback to team members.

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Qualifications

Number of Years of Work Experience: 2 years of experience managing remote teams.

Required Skills:

• Must be a highly-skilled written and verbal communicator.
• Must be detail oriented and comfortable with multi-tasking.
• Must be able to provide appropriate compliant solutions for new situations.
• Must have the ability to continuously examine processes and identify process changes as needed.
• Must have strong interest in team growth and individual team member development
• Needs to be highly skilled at relationship management across multiple groups within the organization.

Preferred Skills:

• Solid experience working on and/ or managing remote teams.
• Deep knowledge of iScribes and Nuance procedures and business needs.
• Strong leadership and teamwork skills.
• Ability to escalate issues in a timely manner with little or no direction.

Education: BA/BS degree.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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