Service Support Integration Specialist

Vodafone - Pacific County, WA

• Qualification / Experience:
o B.Sc. in Computer, Telecommunications Engineering or Computer Science
o At least 2-year experience in a global support organization
o Excellent written and spoken English is a must.
o Organized for working in a global cooperativeteam environment.

• Technical skills:
o Very Good Back Ground Technical Knowledge
o Industry certification technical skills.
o Expertise in project management, budget forecastand cost analysis.
o Excellent reporting and data analysis skills.
o Expert control of tools of analysis and monitoring
o ITIL foundation certification is a Must.

• Personal skills:
o Excellent communication skills and presentation skills.
o Excellence mindset striving to exceed expectations.
o Time Managementskills
o Positive and motivational under pressure. Professional and approachable.

A people person who can deal with a variety of people and customers at all levels with flair. An enthusiastic team player. Committed to working with their team to maintain a positive team spirit
o Confident negotiation and online documentation (throughout the negotiation)
o Problem Solving; Must demonstrate a methodical, analytical and clear approach to problems. Must be able to identify issues and offer solutions and work with othersto improve processes and procedures. Must be able to overcome obstacles, usinga clear methodical approach. Must be able to negotiate solutions.
o Initializing Suggestions for improvement, adjustment and prevention regarding services, processes, documentations and control tools
o Willing to travel and dealing with Global Environment

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