Onboarding Specialist

The Onboarding Specialist is responsible for managing the end-to-end onboarding process for new merchants and clients, from initial handover to successful go-live. Acting as the primary point of contact during onboarding, the role ensures a smooth client experience while coordinating with internal teams to meet operational, compliance, and business requirements.

Responsibilities

• Manage merchant onboarding activities from assignment through go-live.
• Communicate with clients daily via email and other communication platforms.
• Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation.
• Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.
• Review onboarding-related agreements and documentation, coordinating with the Legal team where required.
• Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.
• Perform website and URL checks to verify operational readiness and support risk assessment processes.
• Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.
• Coordinate onboarding requests with Compliance, Legal, Risk, Support,
• Finance, TechOps, Sales, and Account Management teams.
• Participate in internal meetings and provide onboarding status updates.
• Maintain accurate onboarding records and ensure compliance with company policies and procedures.
• Perform other onboarding, operational, and client management tasks as required.

Requirements

• Strong attention to detail
• manage multiple tasks simultaneously
• Strong organizational and time-management skills
• Basic knowledge of payment processing
• Attention to detail and problem-solving abilities.
• Experience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage.

Benefits

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.