As a PM Account Management Team Lead with OneMain Financial, you would oversee the day-to-day operations of Account Managers responsible for locating and collecting on delinquent customers. You will have the awesome responsibility of training, mentoring and coaching individual team members on reaching goals of collecting on delinquent installment loans. You will manage an installment loan queue of up to approximately 1200 accounts and a team of 6 collectors.
Location: Onsite in West Valley City, UT
Schedule: Monday through Friday 11am – 8pm and rotating Saturdays
Pay: base + bonus potential
In the role:
- Places outgoing calls and takes incoming calls. Completes required applicable paperwork including sending all required collection letters.
- Assists in the training and daily work coordination for assigned team members. This includes classes and meetings with team regarding updates on changes to FDCPA and other applicable regulations.
- Assists lower level Account Managers on how to improve their collections by providing tips and techniques for increasing collections.
- Reviews accounts for repossession action or legal action to protect Foursight’s interest in the collateral.
- Prepares collection and performance reports to provide to team members and Supervisor on a weekly and monthly basis.
- Works with difficult customers and manages escalated calls the Account Manager and Sr Account Manager is not able to resolve.
Requirements:
- High School Diploma/GED required
- Minimum 2 years of call center or collections experience
- Goal oriented self-starter
- Ability to work well with others
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.