At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As an Account Specialist IV, you will make routine decisions and determine proper courses of action within the limits of standard policy and procedures. Completing audits, balancing various reports for escheatment, performing a variety of roles during escheatment, operating with urgency to meet deadlines and resolving customer escalations will be some of the many instances of support you will take on within this role. In addition you will support audit, risk and controls initiatives by all applicable regulatory and department practices and procedures while prioritizing multiple projects which are essential to the success of the business.
Job responsibilities:
- Manage and direct overall team activities and monitor progress.
- Recommend and implement enhancements to improve effectiveness and efficiency of services and systems.
- Ensure teams are trained and following policy & procedures.
- Support Branches with escalated issues
- Travel occasionally and supervise a staff offsite.
- Identify, coach, develop, motivate, and support employees so that they can provide superior service to our internal and external partners.
Required qualifications, capabilities, and skills:
- Problem solving and time management skills.
- Excellent verbal and written communications skills
- Ability to multitask and work well under pressure.
- Ability to perform well in a deadline driven environment.
- Excellent issue and conflict resolution skills
- Strong working knowledge of Microsoft applications
- Excellent leadership and organizational skills
- Working additional hours when there is a business need and able to work 100% onsite
- High attentions to detail
- Strong analytical skills
- Able to lift 25 pounds
Preferred qualifications, capabilities, and skills:
- College degree strongly preferred
- Professional, thorough, and organized with strong follow-up skills
- 2+ years supervisor experience
- Ability to interface with people at different levels within the organization.
Work Schedule:
8:00 AM – 4:30 PM Monday – Friday. Candidate must be willing and able to work schedule during our operating hours and may occasionally include evenings and weekends onsite.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM