The Calibration Site Manager will oversee the daily operations of the calibration center. This individual will play a crucial role in driving business growth, managing the facility, and building relationships with customers and surrounding collision and automotive centers. The Calibration Site manager will ensure the smooth operation of the shop, manage scheduling, support technicians, and act as the face of the business, fostering customer relationships and expanding service offerings.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Act as the primary liaison between the location and back office, ensuring seamless communication and operations.
- Oversee follow-up on problematic vehicles and parts, driving resolution and customer satisfaction.
- Build and maintain strong relationships with body shop owners, dealership service managers, and key stakeholders.
- Address and resolve team conflicts with empathy and professionalism, fostering a positive work environment.
- Delegate tasks effectively, especially during peak periods, to maintain productivity and efficiency.
- Ensure adherence to safety standards and best practices.
Represent the company with pride and professionalism in all interactions.
QUALIFICATIONS:
At least 3 years of hands-on experience as an automotive service technician.
Minimum of 2 years of experience calibrating and programming ADAS sensors.
Exceptional relationship-building and follow-up skills to maintain strong client and team connections.
Demonstrated technical proficiency and a deep understanding of automotive service processes.
Proven ability to strategically delegate and lead a team effectively.
Commitment to embodying and upholding the company’s core values and professionalism.
Ability to stand for extended periods in an automotive shop environment.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.