Administrative Assistant

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/.

Title: Administrative Assistant I

Department: Corporate Operations

Reports To: Vice President, Corporate Administration

Supervises: N/A

Job Classification: Non-Exempt, Full-time

Job Summary

The Administrative Assistant performs a wide variety of administrative and clerical duties in support of the corporate staff. Work requires that employee use judgment and creativity in organizing and managing the work flow and assuring that all deadlines are met and administrative activities are coordinated. Duties include a high level of external and internal public contact and management of varied records and files systems. Confidentiality is involved, and sensitive situations may be handled. This position is located in the Jackson, MS corporate office.

Responsibilities:

• Support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.
• Provide excellent customer service to internal and external customers
• Manage the Front Desk operations (i.e., answering the phone, greeting visitors and staff in a professional manner, processing incoming and outgoing mail, etc.)
• Upload and process invoices for submission of check requests in Concur
• Monitor and maintain appearance of the lobby, conference rooms, break rooms and bathrooms
• Compose, draft, edit and screen correspondences, memorandums, letters and other materials, as required
• Provide administrative assistance to senior vice presidents, as requested, such as drafting written correspondences and making travel reservations
• Perform general administrative duties such as attending meetings, report production, etc.
• Assist in planning and preparation of meetings, including staff meetings and special events
• Assist with assorted mail projects
• Gather a variety of information, utilizing knowledge of various computer programs and internet procedures for research assignments
• Other duties as assigned

Qualifications:

Required

• Minimum of two to three years of administrative/secretarial experience
• Must have experience with MS Word and Excel. MS Outlook a plus.

Preferred

• High school diploma, associate’s degree preferred

Key Competencies & Skills:

• Customer focus: Knowing the (internal and external) customer business needs and acting accordingly
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Work Environment:

• Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.