Description
Employment Details:
Location: Bakersfield, CA. (Onsite)
Classification: Full-Time/Part-time
This position is non-exempt and will be paid on an hourly basis.
Schedule: Monday-Friday 8am-5pm
Benefits:
· Medical
· Dental
· Vision
· Simple IRA Plan
· Employer Paid Life Insurance
· Employee Assistance Program
Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $20.00 and $24.99. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.
Position Summary:
The Administrative Coordinator provides vital non-clinical support to the Enhanced Care Management (ECM) program, reporting under the Revenue Cycle Management (RCM) department. This role helps ensure operational efficiency by handling administrative tasks that allow the ECM clinical team to focus on direct member care.
This position supports membership data integrity, reconciles census records, tracks authorizations, and helps maintain compliance with health plan requirements. It also assists in preparing member communications, managing system access, and coordinating various administrative projects. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Requirements
Job Duties and Responsibilities:
· Greet and assist walk-in visitors in a low-traffic front office setting.
· Support and update membership data, including Enhanced Care Management (ECM) membership and eligibility problems.
· Ensure the accuracy of member data entries and resolve discrepancies as needed.
· Monitor the authorization process, identifying and reporting discrepancies, denials, and authorization delays to management.
· Maintains accurate eligibility records/data.
· Verify member eligibility bi-monthly for both outreach and enrolled members.
· Create and update member profiles in the Care Management Systems.
· Add new members to outreach lists and verify eligibility for those sent via health plans.
· Create outreach files for the outreach team and ensure timely communication of new attributions.
· Ensure sensitive information is handled with a high level of confidentiality and discretion.
· Save encrypted emails to the shared drive and member files as needed.
· Direct referrals and health plan correspondence to the appropriate staff member for action.
· Draft, proofread, and edit a variety of internal and external correspondence and documents.
· Provide general office support: screen calls, distribute mail, make copies, and process paperwork in accordance with established procedures.
· Maintain and organize departmental records in compliance with records management protocols.
· Perform filing and document management, including scanning materials for electronic storage.
· Respond to internal and external information requests in a professional and timely manner.
· Assist with planning and execution of department projects and special assignments.
· Performs all other duties as assigned.
Qualifications
· High school diploma or equivalent (GED) required.
· Minimum of three (3) years of administrative support experience, preferably in a confidential or leadership support setting.
· Strong typing and data entry skills; ability to type at a minimum of 50 words per minute preferred.
· Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
· Strong organizational and time management skills with the ability to prioritize and manage multiple tasks under tight deadlines.
· Excellent verbal and written communication skills, with attention to detail in grammar, formatting, and proofreading.
· Knowledge of standard office procedures, including scheduling, data entry, document management, and recordkeeping.
· Demonstrated ability to prepare agendas, take minutes, compile data, and generate reports.
· Customer service-oriented with the ability to work collaboratively across all levels of staff, leadership, and external partners.
· Discreet and dependable in handling sensitive and confidential information.
· Flexible and adaptable to the evolving needs of the organization.
Other Requirements:
· Possession of a valid driver's license.
· Proof of state-required auto liability insurance.