Airport Passenger Service Agent - CHO

General information

Requirements and Description

Summary

 This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Experience:

• No prior experience necessary.
• Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Experience:

• One+ year of relevant experience. 

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!