Airport Wheelchair Passenger Service Agent-PNS

General information

Requirements and Description

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance. 
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.  
• Direct passengers through Customs, Immigration, and Quarantine.  
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.  
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software. 
• Oversee all customer services issues related to wheelchair-bound customers.   

• Have the flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime.  
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.   
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.   
• Must be at least 18 years of age.  
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.  
• Must complete ramp and SIDA training to obtain airport authority identification security. 

• Flight Benefits - exclusive travel privileges for yourself and your family
• Competitive pay with daily access to earned wages
• Paid holidays and Paid time off
• Comprehensive Medical, Dental, and Vision Insurance
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
• Exclusive Discounts and Additional Wellness programs