Position Overview:
Grand Welcome Glacier Country, a premier short-term rental management company, is seeking a highly motivated and organized Assistant General Manager (AGM) to support the daily operations and growth of the business. This is a key leadership role, responsible for ensuring exceptional guest experiences, operational efficiency, and maintaining high-quality standards across our rental properties. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a passion for hospitality.
Key Responsibilities:
- Operational Management:
- Assist the General Manager in overseeing daily operations of short-term rental properties.
- Monitor property performance, including occupancy rates, guest satisfaction, and revenue.
- Ensure properties are cleaned, maintained, and ready for guests in a timely and efficient manner.
- Oversee check-in/check-out processes, guest inquiries, and problem resolution.
- Team Leadership:
- Supervise and support on-site staff, including housekeepers, maintenance, and guest services personnel.
- Assist in recruitment, training, and development of team members to ensure high service standards.
- Foster a positive and collaborative work environment.
- Guest Experience:
- Provide exceptional customer service, handling guest concerns, complaints, and special requests in a professional and timely manner.
- Monitor guest reviews and feedback, ensuring continuous improvements in guest satisfaction.
- Implement initiatives to enhance guest experiences and exceed expectations.
- Property and Vendor Management:
- Coordinate housekeeping, maintenance and repairs to ensure properties are in excellent condition.
- Manage vendor relationships for cleaning, maintenance, and other services.
- Assist in budgeting and tracking expenses for property maintenance and improvements.
- Financial Oversight:
- Assist in budgeting and financial forecasting for property operations.
- Monitor revenue generation and implement strategies to increase occupancy and profitability.
- Ensure adherence to financial controls and cost management.
- Marketing & Branding:
- Collaborate with the marketing team to ensure consistent branding and messaging across all rental listings.
- Assist with online presence, property descriptions, and photos to drive bookings.
- Support seasonal promotions and sales strategies to attract guests.
Qualifications:
- Relevant work experience or Bachelor’s degree in Hospitality Management, Business Administration, or a related field
- 2-4 years of experience in the hospitality or short-term rental industry, with at least 1 year in a management or supervisory role.
- Strong understanding of property management software and booking platforms
- Excellent organizational, problem-solving, and time-management skills.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Knowledge of Eureka area is a plus.
Why Join Us?
- Opportunity to be a part of a rapidly growing short-term rental management company.
- Collaborative and supportive work environment.
- Hands-on leadership role with the chance to make a tangible impact on the business.
If you're passionate about hospitality, thrive in a dynamic environment, and are looking for an exciting opportunity to help lead a growing company, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person