Job Summary
We are seeking a dedicated and experienced Shift Leader to join our dynamic team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service in a fast-paced environment. As a Shift Leader, you will oversee daily operations, manage staff, and ensure that our guests receive the highest quality of service. This role is essential in maintaining our commitment to excellence in hospitality and operational efficiency.
Responsibilities
- Supervise and coordinate daily activities of staff during shifts to ensure smooth operations.
- Train, mentor, and motivate team members to achieve high performance and maintain service standards.
- Manage inventory levels and assist with budgeting to optimize operational costs.
- Ensure compliance with health and safety regulations while maintaining a clean and organized workspace.
- Handle customer inquiries and resolve any issues or complaints promptly to enhance customer satisfaction.
- Utilize Aloha POS system for order management, payment processing, and reporting.
- Collaborate with management to develop strategies for improving service quality and operational efficiency.
Experience
- Previous experience in a leadership role within the hospitality or restaurant industry is preferred.
- Strong knowledge of coffee preparation techniques and bar operations is a plus.
- Proven skills in shift management, team management, and customer service excellence.
- Familiarity with budgeting processes and inventory management practices.
- Experience using POS systems, particularly Aloha POS, is highly desirable.
Join us as we strive to create memorable experiences for our guests while fostering a positive work environment for our team!
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- 401(k)
- Employee discount
- Paid training
Shift:
- 8 hour shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Locust Grove, GA 30248 (Required)
Ability to Relocate:
- Locust Grove, GA 30248: Relocate before starting work (Required)
Work Location: In person