SUMMARY OF RESPONSIBILITIES
The Assistant Manager is responsible for leading the operations of the Cafe and report to upper management. The Assistant Manager will spend significant time performing managerial duties, as well as some back of house functions. Key responsibilities include hiring, managing, inventory, helping with scheduling, training and disciplining Cafe Crew members. The Assistant Manager is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality.
ESSENTIAL FUNCTIONS
Knowledgeable and proficient in each position within the cafe.
- Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
- Leads and coaches shift leads and staff during each shift to ensure brand standards are upheld.
- Manages the brand experience, including hospitality, quality control, and speed of service.
- Ensures all safety and security policies are being followed as set by the brand.
- Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
- Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
- Manages the inventory and par levels. Ensures equipment is operable to execute brand standards.
- Drives Serv Safe compliance and proper food handling procedures.
- Performs any additional tasks necessary to run the store.
REQUIRED EXPERIENCE & KNOWLEDGE
- 2 years of food service experience or hospitality degree
- Legally able to work within the State and Federal guidelines.
- Servsafe certification required.
- Strong in driving operational execution in both FOH and BOH.
- Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.
PHYSICAL REQUIREMENTS
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
- Constant face-to-face interactions with crew members and customers.
- Safely navigate in a fast-paced café environment.
- Ability to multi-task and remain positive in sometimes stressful working conditions.
WORKING CONDITIONS
- Assistant Managers can expect to have a 40-45 hour work week, dictated by the needs of the business.
- Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.
- Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
- Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
- Fun, fast paced, upbeat environment with no fryers!
- Comfortable with a high level of change
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Retirement plan
Work Location: In person