SUMMARY OF POSITION
Responsible for assisting with the management and facilitation of daily operations of the Union’s Chick-fil-A (CFA) quick service restaurant as well as coordination of Union facility event catering in support of the Union’s mission and vision. This position is responsible for compliance with company standards in all areas of operations, including production, preparation, customer relations, and inventory management.
KEY FUNCTIONS
Chick-fil-A - Related
70%: Assist manager/retail services to ensure all Chick-fil-A (CFA) operations comply with U.S. Food and Drug Administration (FDA), Kansas Department of Agriculture (KDA) regulations, and CFA corporate policies and procedures. Provide leadership to the unit, in coordination with manager/retail services. By direction, or in the absence of the manager/retail services, execute unit responsibilities. Monitor a clean and safe work environment in accordance with established health and safety standards. Monitor food quality. Ensure all food service standards and audits are met. Follow up on inspection findings and implement necessary changes. Identify and resolve potential safety hazards. Take advantage of slow shift days by performing extra weekly/monthly cleaning list duties and/or organizing back-of-house products/inventory.
Ensure employees provide customers with efficient, friendly, superior service. Monitor and maintain guest satisfaction throughout unit and resolve customer complaints. Maintain high-quality, consistent product standards.
Assist with the management of financial objectives by reviewing regular forecasts, limiting labor costs, growing sales, and controlling inventory and cost of goods within budget margins. Assist with cash management functions to include POS systems.
Catering - Specific
15%: Assist with soliciting and coordinating catering business and act as representative/liaison to catering customers. Attend pre-event planning meetings for catered events to ensure a successful event for the customer. Assist with prepping for centered events as well as supervising the events; addressing any catering-related concerns and issues. Maintain cleanliness and organization of catering kitchens. Inspect catering kitchens post-event and report findings to supervisor. Ensure compliance with all federal, state, and local food safety standards and liquor laws in Union-operated retail venues and catered events; inform supervisor of any deficiencies. Assist with product production and placement for catered events (e.g. coffee, beverages, et al.).
Departmental Operations
15%: Stay knowledgeable on all CFA procedures. Coordinate with the manager/retail services to train team members on taking money, counting change, and proper use of credit card machines in line with industry standards. Assist in hiring, evaluating, and holding accountable, the work of retail services employees. Hold team accountable for completing all operations systems daily. Lead by example when performing duties. Serve as a member of internal and external committees. Assist with the development of employee work schedules. Perform other duties as assigned and instructed.
Job Type: Full-time
Pay: $18.07 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Why are you applying for this role?
Experience:
- relevant: 1 year (Required)
Work Location: In person