Core Responsibilities:
- Demonstrates highest standards of personal and professional integrity adheres to company’s policies and procedures and complies with applicable laws, government rules, and regulations.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Strives to make the living experience, particularly the first and last impressions, of the highest quality.
- Handles resident concerns and requests with a positive customer service attitude to ensure resident satisfaction with management.
- Communicates with tenants regarding any property events that may cause disruption within the community. Makes periodic inspections with current residents. Makes courtesy calls with recent move-in/move-outs.
- Ensures efforts are made toward the property being leased to the fullest capacity and timely renewal.
- Maintains accurate records of all community transactions (i.e. rent rolls, delinquency reports, move-ins/move-outs, etc.).
- Ensures that all rents, late fees, and check charges are collected, posted, and deposited in a timely manner.
- Other duties as assigned.
Requirements:
- High School diploma or equivalent required; Bachelor’s degree preferred.
- One year of experience in Property Management or other relevant work experience.
- Problem-solving skills, ability to collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
- Ability to serve on-call, as scheduled or as necessary.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
- Participate in training in order to comply with new or existing laws.
- Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
- Bilingual, a must (Spanish)
- Resman experience, a plus
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person