About the role
- Technology Sourcing Operations will focus on the delivery, continual improvement, and optimization of the specialist services they provide to the business.
- TSO teams will have the authority to lead, support and add value through thought leadership and leveraging specialist skills, expertise, and knowledge across the group on a consistent manner.
- The International Customer Specialist unit is one of the expert areas in Technology Sourcing Operations. This unit will advise, design, build, transition, manage compliance, and specialist delivery services for large and complex product
business in our operating countries. - The Expert unit also provides all complementary services where Global product delivery is also required using; export, partnering or local supply.
- The International Business Support Team is a cross functional, dedicated team focused on standing up and transacting of international business across Europe, accountable for the locally delivered customer experience. As a dedicated
international delivery team, we will undertake pre-sale engagement through to sales order management and post-sales activities. - The International Customer Specialist team will proactively collaborate with the lead country account teams, including the aligned customer management function.
What you'll be doing
- Pre-sales:
- Prepares quotes in-line with customer requirements, at agreed margins.
- Examining customer orders for validity, products ordered, quantities ordered, any special pricing agreements or requirements.
- Maintaining of specific customer catalogue rules / customer pricing overlays as agreed with lead account team.
- Liaising with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Domestic and Export and shipments.
- Efficient, prompt, and accurate sales order entry in accordance with customer specific SLAs and requirements as documented during the international onboarding service. This includes selecting the right delivery, configuration and our
other TSO delivered services. - Validation of purchase orders to ensure details are correct, in line with the sales orders and the right source of supply has been selected (based on rebates, pricing, availability & lead times, fraud checks inventory, contract,
customer requirements etc.) - Liaising with Buyers / Purchasing Operations to ensure accurate order entry, identify product constraints, due date management, non-standard and non-compliant orders queries etc.
- Liaising with material master team for the supply and maintenance of required materials.
- Liaising with stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control etc. (not exhaustive)
- Post-sales:
- Processing returns in accordance with internal processes & SLA.
- Prompt processing of credits and re-bills in SAP
- Contact point for customers, vendors/suppliers, and CC internal departments for customer relevant topics.
- Accountable for the management of customer stock (buy & store, consigned) and works closely with Partner Management and Configuration and Logistics to optimize stock levels.
- Supports standard customer reporting requirements as required (as identified through the standard service description)
- Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly.
- Customer Experience & Development:
- Identifies and participates in process, customer optimization projects both locally and with the lead country Customer Management and Account teams.
- Maintains systems awareness training to stay up to date for any changes.
- Maintains a sufficient level of understanding of Global exporting regulations to ensure compliance and correct tax handling.
- Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.
- Accountable for the Customer experience in TSO.
What you have
- Limited experience in Sales Operations and Customer Service roles.
- Experience of handling simple, straight forward customer orders.
- Customer and sales orientation.
- Reliability, conscientiousness, sense of responsibility and initiative.
- Basic knowledge of project coordination.
- Ability to work in a team.
- Some knowledge of the major IT manufacturers and their products.
- Strong communication skills with good command of spoken and written English.
- Willingness to travel.
- Basic knowledge of SAP (SD Module), Order Engine / Salesforce, MS Office, E-Business Tools
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us