Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
This role will be based in our Headquarters office in Santa Clara, CA.
Your Career
Join the Reference Architecture and Accelerations team at Palo Alto Networks as an Associate Technical Solutions Engineer. In this role, you’ll create and maintain scalable virtual labs and content that bring complex cybersecurity technologies to life. These labs help evangelize, differentiate, and position our products for a range of audiences—prospects, customers, and partners.
You’ll also support the day-to-day operations of lab services to ensure a seamless and impactful user experience. If you love to tinker, enjoy learning new tools, and can make technical concepts easy to grasp, this role is for you.
Your Impact
- Build, maintain, and enhance virtual labs that demonstrate Palo Alto Networks’ cybersecurity solutions
- Collaborate with product managers, engineers, and stakeholders to translate features into engaging, hands-on experiences
- Ensure labs are current with the latest product features and releases.
- Troubleshoot lab issues and support both internal and external users
- Develop clear, user-friendly documentation and lab guides
- Incorporate user feedback to continuously improve lab environments
- Stay up to date on cybersecurity trends and participate in ongoing technical development
Qualifications
Your Experience
- Hands-on experience with cybersecurity technologies such as firewalls, cloud security, and networking (e.g., routing and switching) in a professional environment
- Experience creating and managing cloud-based environments using platforms like AWS, Azure, Google Cloud, or VMware
- Practical knowledge of infrastructure as code and automation tools (e.g., Python, Terraform, CloudFormation)
- Experience troubleshooting technical issues in lab or testing environments
- Ability to create clear, user-focused technical documentation and guides
- Strong analytical skills with attention to detail
- Clear communication skills across technical and non-technical audiences
- Proven ability to support and collaborate with both internal and external stakeholders
- Self-directed with a collaborative approach to team-based projects
- While a bachelor’s degree is helpful, we prioritize hands-on experience and the ability to demonstrate technical skills in real-world scenarios
- Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged
- Ability to travel domestically 1–2 times per year
Additional Information
The Team
The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks’ go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive, creating a culture of collaboration and knowledge sharing to drive collective growth and success.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $$102000/YR - $141000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.