As a Parts Manager or Automotive Service Advisor in-training you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
- Greet customers that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows based computer software
- 2+ years Experience in Customer Service and Service sales
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 8am – 6pm, Saturday 8am- 2pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 25 lbs.
- Keeping a brisk work pace in a high-volume environment
Expected hours: 46 – 56 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Shift:
- 10 hour shift
- Day shift
Work Location: Libertyville, IL
Job Type: Full-time
Pay: $72,000.00 - $127,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Compensation Package:
- Commission pay
- Daily bonus
- Performance bonus
- Profit sharing
- Uncapped commission
- Weekly bonus
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- No nights
- Weekends as needed
Application Question(s):
- Are you able/ willing to work 56 hours per week?
- Are you willing to put in the effort to learn or master new skills such as phone selling, customer service, and team work so you can make more money than you ever have before?
Experience:
- Sales or Customer Service: 2 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Libertyville, IL 60048 (Required)
Ability to Relocate:
- Libertyville, IL 60048: Relocate before starting work (Required)
Work Location: In person