Job Title:
Express Maintenance Service Advisor – Apprentice
Location: Toyota of Berkeley
Position Overview:
We’re looking for a motivated individual to join our team as an Express Maintenance Service Advisor Apprentice. This is an entry-level opportunity designed to build the foundational skills needed to become a successful Journeyman Service Advisor. In this role, you’ll work side by side with experienced advisors and technicians to learn Toyota’s standards for efficiency, communication, and customer care.
What You’ll Do:
As the first point of contact in the service lane, your primary responsibility will be to greet customers, gather vehicle information, and ensure a smooth handoff into the express maintenance process. You'll learn how to perform basic walkarounds, write up repair orders, and communicate service recommendations clearly and professionally. You'll also become familiar with our internal tools, including CDK and Dealer-FX, which are essential for scheduling, inspections, and workflow management.
Training and Career Growth:
This position is part of a structured development path. You’ll receive hands-on training in key areas like multi-point inspections, maintenance menus, tire and battery recommendations, and service follow-ups. You’ll also be coached on how to recognize sales opportunities and communicate value to the customer without pressure.
As you demonstrate consistency, accuracy, and strong customer rapport, you’ll transition into the next stage: becoming a Journeyman Service Advisor. That role includes a wider range of services, deeper product knowledge, and more responsibility in diagnosing concerns, quoting larger repairs, and managing long-term customer relationships. Everything you learn as an Express Advisor lays the groundwork for that growth.
Key Responsibilities:
- Welcome customers and initiate the service process in a timely and professional manner
- Accurately capture customer concerns and vehicle information
- Perform vehicle walkarounds and assist in gathering inspection data
- Use Dealer-FX to monitor service workflows and communicate timing expectations
- Follow up with customers during and after service to ensure satisfaction and address questions
- Maintain cleanliness and order in the service drive and write-up areas
- Support other team members with administrative and service-related tasks as needed
Qualifications:
- Strong communication and interpersonal skills
- A positive, team-oriented mindset
- Ability to stay organized and multitask in a fast-paced environment
- Valid driver’s license with a clean driving record
- Previous customer service or retail experience is helpful but not required
Work Schedule:
This is a full-time, in-person position. You may be scheduled for rotating weekends and will be trained to handle high-volume days and peak-hour surges with professionalism and calm.
Why Join Toyota of Berkeley:
We’re not just looking to fill a position. We’re building a strong bench of future Service Advisors. Our dealership believes in internal growth and provides the tools, mentorship, and real-world experience necessary to build a long-term career in automotive service. If you’re committed to learning, motivated by customer satisfaction, and looking for a career path—not just a job—we’d like to hear from you.
How to Apply:
Submit your resume and a short cover letter explaining why you’re interested in automotive service and how you see yourself growing with Toyota of Berkeley. Please include “Express Maintenance Apprentice Application” in the subject line.
Apply now at: www.toyotaofberkeley.com/employment
*See management for details, terms and conditions apply
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Berkeley, CA 94704 (Required)
Ability to Relocate:
- Berkeley, CA 94704: Relocate before starting work (Required)
Work Location: In person