Who We Are
Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Background Verification Specialist I (Contract Talent) to join the Background Verification department on a contract basis.
What You'll Do
Process and Program Support
Work closely with customers as a liaison, to identify and assess customers’ (field, corporate service departments and candidate) needs in resolving existing or emerging problems, escalating as appropriate.
Effectively manage large amounts of incoming calls and emails, researching and completing tasks specific to: Field and candidate questions/issues; as well as adding, removing and auditing primary vendor user access.
Identify and present solutions to ensure excellent service standards and maintain high customer satisfaction within the prescribed 2 hour service level response time for Background Verifications/Drug Screen/Credit/PA2/Health Screen programs.
Build sustainable relationships of trust through open and interactive communication. Take the extra mile to engage customers by proactively seeking feedback to identify improvement opportunities. Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected candidate information.
Perform additional program support activities as presented by management, which could include focus groups, collaboration meetings etc.
Maintain/update any program tracking logs.
Training
Facilitation of training for program, processes and procedures and vendor product to end users on ad hoc, weekly, monthly basis. Includes New Primary Vendor Users (from new access report) to welcome them and introduce team and answer questions.
Liaise with management to identify and facilitate training for program challenges.
Stay abreast of resource information to ensure appropriate information is being provided to customers e.g. training manuals, internal program support documents, intranet background check site, and vendor product reference guides.
As needed provide training to other support teams specific to a program (new program or program updates). Participates in user training (to better understand needs and future support).
Assist with identifying opportunities to increase efficiency, improve user adoption, process and process controls, customer service experience and program support.
Participate in weekly staff meetings and monthly training meetings related to skill enhancement and informational purposes.
Create and maintain internal Process Documentation specific to role.
Vendor Interaction
Escalate challenges to 3rd party vendors, when required.
Support adding to and updating IRT (Issue Resolution Tool)
Create and submit change requests within RH tool on behalf of requestor (field, corporate services, management, etc) for vendor updates and enhancements (i.e.. create a new customer package for credit checks).
What You'll Need
Bachelors degree preferred
2-3 years of customer service experience
Ability to mulit-task
strong communication skills
multi-system experience is a plus
The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location.
$17.79 - $26.92Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.