- Assist the Banquet Manager with scheduling, reporting, training and performance management of the Banquet Houseman Staff.
- Approach all encounters with guests, whether internal or external in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
- Be familiar with Hotel Standard Operating Procedures.
- set up event space in a timely and safe fashion according to instructions/details outlined on Banquet Event Orders (BEOs) and floor plans; chairs, tables, linen, displays, etc.
- Maintain High standards of cleanliness and sanitation throughout banquet function space, pre-function space and storage areas to include carpets, walls, walks, windows, heating/air conditioning units, etc.
- Oversee the maintenance of all Banquet Storeroom, ensuring that they are kept in a neat and organized manner, stocked with any and all appropriate supplies necessary for meetings or food service functions.
- Working with the Banquet Captain assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. by completing equipment requisitions in a timely fashion.
- Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner as it pertains to function room set-up.
- Responsible for making the function space visually appealing by maintaining high standards of cleanliness and ensuring that equipment is in good working order.
- Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service with regards to function room set-up.
- Maintain complete knowledge of: a) Daily scheduled group functions, times, locations, amount of people. b) Location of all Hotel function space and names of rooms. c) All styles of meeting and Banquet room settings. d) Correct maintenance and use of equipment. e) All Departmental/Hotel policies and procedures. f) All safety guidelines.
- Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements. Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
- Provide excellent customer service and ensure customer needs are met.
- Provide unique and creative ideas to enhance meetings & group experience.
- Be familiar with all current and upcoming event details.
- Should be able to work under pressure and also work in long or break shifts.
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
- Perform Related Administrative duties as required.
- Other duties as assigned.
***E.O.E***