BDC Representative
About Us
Velocity is the nation’s leading and largest builder of classic American vehicles, redefining what it means to own a classic. Our vehicles aren’t just restored—they’re entirely reborn. We blend the timeless soul and aesthetics of vintage cars with the performance, technology, and reliability of modern automobiles. By shifting away from traditional one-off restorations with their many uncertainties, we have set a new standard—delivering meticulously crafted, high-performance classics with enhanced reliability and drivability.
Velocity’s Culture and Core Values
Success at Velocity requires a “whatever it takes” mentality. We embody grit, demonstrating perseverance, resilience, and unwavering determination in the face of challenges. We are adaptable, embracing change, adjusting to new circumstances, and continuously seeking ways to improve processes and outcomes—because growth does not come from comfort.
We take ownership, assuming full responsibility for tasks, decisions, and outcomes, whether successes or setbacks, without shifting blame. “That’s not my job” is not in our vocabulary; when one part of our team falls short, we all do.
Finally, our ambition fuels our drive to excel, improve, and uphold the highest standards for both personal and professional growth. This mindset defines who we are and ensures our continued success.
Overview
As a BDC Executive at Velocity, you will be the first point of contact for all incoming inquiries, playing a crucial role in building relationships and converting initial interest into qualified leads. This position involves making outbound calls, nurturing cold leads to become warm opportunities, and scheduling meetings to facilitate the sales process. Ideal candidates are results-driven, experienced in outbound sales calls, and skilled at establishing connections that lead to meaningful conversations and sales opportunities. Your efforts will directly impact the company’s ability to engage potential clients, book appointments, and ultimately drive revenue growth.
Job Level
Individual Contributor
Reports To
VP of Sales
Duties and Responsibilities
- Generate appointments by means of proactive outbound prospecting in efforts to find new potential customers.
- Provide superior customer service to achieve high levels of inquirer satisfaction.
- Respond promptly to all incoming inquiries, qualifying leads and documenting them into the CRM.
- Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our interior, chassis and vehicle offerings.
- Provide potential customers with product information, resources and other sales collateral.
- Build relationships with all inbound inquirers and potential customers, even those with a longer buying cycle.
- Schedule test drives and facility tours for qualified prospects.
- Conduct outbound calls to cold and warm leads, engaging potential clients and building rapport.
- Schedule and coordinate meetings between qualified leads and the sales team, ensuring smooth handoffs.
- Develop and execute lead nurturing strategies to convert cold leads to warm opportunities.
Required Skills and Abilities
- Must be reliable and trustworthy.
- Proficient computer skills including Microsoft Office and Google Suite. CRM experience is essential.
- Professional verbal and written communication.
- Confident making outbound phone calls with a friendly, professional demeanor and positive attitude.
- Attention to detail, strong accuracy, and follow-through.
- Ability to work independently with minimal supervision and stay on work-related tasks.
- Ability to work in a fast-paced environment.
- Ability to maintain confidentiality.
- Ability to work overtime if needed.
- Reliable transportation to and from work.
- Clean driving record.
- Pre-employment drug screen and background check required.
Education and Experience:
- High school diploma or equivalent
- Previous automotive experience, preferably from a highly technical / parts related field.
Physical Demands (to include but not limited to)
- Availability to respond to customer queries and calls outside of working hours.
- Availability to be on-site to aid in late night and early morning loading and unloading of vehicles and parts.
- Travel semi-regularly to events to continue to promote the customer experience.
- Must be physically able to operate a variety of equipment including computer, office equipment, telephone, etc.
- Sit for long periods of time working at a desk, boardroom table, or at a computer.
- Walk long distances across shop floor to communicate and gather information as needed.
- Ability to lift, carry, and place items up to 20 pounds without assistance.
- Occasional reaching overhead and below knees, including squatting, bending, stooping, kneeling, and twisting.
- Ability to operate a motor vehicle.
Benefits Include
- Compensation: Pay is based on experience and qualifications
- Health & Wellness: Health/Dental/Vision/Life/Disability/Aflac available after 60 days
- Retirement: 401(k) with company match after 6 months at next enrollment period
- Paid Time Off: Paid time off and paid holidays
- Additional Perks: Company sponsored events, tool program, merchandise discounts, friendly team environment
Job duties, salary, and benefits are subject to change throughout duration of employment with Velocity.
Velocity is an Equal Opportunity Employer. Velocity does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.