Description
Crowne Plaza North Augusta, managed by StepStone Hospitality, is seeking a friendly and organized Bell Attendant/Shuttle Driver to assist our guests. This role requires excellent communication and a passion for providing outstanding guest services.
· Escort incoming guests to rooms.
· Assist guests with luggage.
· Inspect guest room to ensure that it is in order, and that supplies are adequate.
· Explain features of room such as operation of radio, television, in-room movie system, etc.
· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
· Deliver messages and run errands.
· Transport guests in hotel van within property requirements.
· Maintain cleanliness of both interior and exterior of van.
· Maintain all mileage records on a daily basis.
· Report all trips to front desk; length of drive as well as length of time spent.
· Keep record of calls for service.
· Deliver packages, suitcases, and trunks.
· Set up sample rooms.
· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Requirements
· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Other duties may be assigned.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V