Bellperson
Job Description
The bell person is responsible for escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.
Primary Responsibilities
- Welcoming guests in a genuinely warm and courteous manner
- Assist guests by unloading and loading guest luggage from their vehicle
- Assist guest by unloading and loading guest luggage from their rooms
- Answers basic questions about the hotel, The Island and local area.
- Walk through the room demonstrating room amenities and answering any questions the guest may have about amenities and hotel services.
- If rooms are not available, label and store guest luggage in valet closet.
- Be aware of VIPS and groups arriving to the hotel
- Observes the “10-5” rule when hotel guests are present
- Follows all hotel safely policies, procedures and standards
- Keep bell closet clean and organized at all times
- Work to exceed guest expectations every time
- Other duties as assigned by management
Requirements
- Strong Customer Focus, Customer Service, and Verbal communication skills
- Must be willing to work holidays and weekends
- Able to stand, walk or run for 8 hours
- Able to lift up to 50 pounds
- Able to work outdoors in inclement weather including rain, snow, sleet, wind and heat.
Brand: Margaritaville Resort Gatlinburg
Address: 539 E. Parkway Gatlinburg, TN - 37738
Property Description: 320 - Margaritaville Resort - Gatlinburg, TN
Property Number: 320