Our renowned client in the Healthcare Industry is looking for charismatic bilingual representatives to collaborate in their New Members Department. If you want to develop your professional career within an established company, you have great communication and computer systems skills, and you are fluent in both Spanish and English, this opportunity is for you!
Primary Responsibilities:
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified new member
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
- May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
- Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines
- Meet the goals established for the position in the areas of: new members quota, attendance and other performance criteria
- Meet and maintain requirements for agent licensure, appointments, and annual product certification
- Agents will abide by all Policies and Procedures including but not limited to regarding Certification, Compliance and any other Policy and Procedure outlined in the Standard Operating Procedures
Required Qualifications:
- High School diploma or higher degree
- 3+ months of experience in a call center or similar work environment
- Proficiency with computers and Windows PC Applications which includes the ability to learn new and complex computer system, and work with them most of the time while on the phone
- Employees are required to have flexibility to work any of our 8-hour shift schedules, Monday to Friday 7:00am – 10:00pm CST
- Fully Bilingual Spanish/English proficiency
Preferred Qualifications:
- Health & Life Insurance License for Puerto Rico (Disability, Health Services, Life)
- US Insurance License
Compensation:
- $13.00rph while you pass the Insurance Licensing. After that $15.00rph + incentives
- $250.00 bonus for passing the Insurance Licensing in your first try!
Apply for more information!
TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Work Location: In person