Job Description
The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.
Roles and Responsibilities
- Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
- Sales of all products and promotion of point of sale initiatives including Membership programs, Educator programs, and other company-sponsored programs.
- Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
- Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
- Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
- Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
- Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.
Core Competencies
- Interpersonal Skills
- Self-Management
Qualifications and Education Requirements
- 16 years of age or older
- Successful completion of all required background screenings
Preferred Skills
- Strong verbal and written communication skills
- Ability to multi-task
- Previous retail sales experience
- Computer and cash register skills
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job