Join a team that provides unlimited potential based on performance. At ServiceMaster-RRH, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster-RRH promotes personal and professional growth and strives to deliver exceptional customer service.
Responsibilities and Duties
- Develops and regulates strategic planning
- Performs emergency on-call manager services per company policy
- Schedules a crew as required to close each potential lead
- Handles new customer inquiries and questions as a priority to provide service
- Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
- Manages the Branch associates and reports back to the Area Manager
- Transfers job files for billing within 72 hours of final job cost postings
- Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
- Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
- Completes billing summary within ten days of the completion of a job to send for invoicing
- Assists with marketing and promotional activities as required
- Develops business and personal relationships with insurance industry personnel, including adjusters
- Assists with other duties and responsibilities as requested by the Regional Manager
Qualifications and Skills
- Excellent verbal and written communication skills
- Excellent organization and time management skills
- Effective team player
Requirements:
- Driver’s License
- Willing to travel 25% of the time
- Willing to undergo a Background Check
Job Type:
- Full Time
Education:
- Bachelor’s Degree in Business Management with 2‐4 years of project/production management experience
OR
- Associates Degree with 3‐6 years of project management experience
Job Type: Full-time
Salary: $60,000.00 - $80,000 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Commission pay
Application Question(s):
- Are you willing and able to commit to being a part of an on-call rotation?
Education:
- High school or equivalent (Preferred)
Experience:
- Project management: 2 years (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: One location