Description
Distinguishing Characteristics
Supervision Received and Exercised
Working Conditions
Examples of Duties
- Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints including overtime costs; conducts division shake-ups and bidding procedures.
- Assists with developing operating division goals, establishing plans and priorities, and assigning and monitoring work for an operating division.
- Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statistics.
- Manages the review and analysis of transit operations and monitors system performance including on time performance goals to identify and resolve problems while ensuring efficiency and cost-effectiveness.
- Participates in and manages the investigation and resolution of customer complaints. Also assists in the customer service retraining of assigned operators.
- Provides direction to Coach Operators during accident investigation, schedule and route changes, customer interactions, and emergency situations.
- Manages the administration of workers' compensation program activities for their assigned division.
- Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court cases.
- Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates.
- Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Bus Operations.
- Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Bus Operations.
- Prepares written incident reports, correspondence, bulletins, and standard operating procedures.
- Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service.
- Works closely with Coach Operators, Road Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service.
- Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training.
- Supervises, trains, mentors, and motivates assigned staff.
- Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees.
- Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required.
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of NCTD are carried out.
- Other duties as assigned.
Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
- Bachelor’s degree in business, Public Administration, or a related field;
- Master's degree in a related field preferred
Experience
- Six years of relevant transit operations experience or three years of relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment. This experience must be in a fixed route transit environment.
- A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.
Certificates/Licenses
- A valid California Class C Driver License, less than 6 points in the prior 36-month period and no DUIs in the prior 7 years.
- 24 hours on-call, weekend/holiday work required when necessary.
- Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations.
- Must be able to obtain and maintain access to Marine Corp Base Camp Pendleton.
General Requirements
The following are the preferred qualifications:
- Experience operating a bus in a public transportation setting.
- Experience supervising personnel in a public bus environment.
- Experience working in a union represented environment supervising represented staff, processing grievances, and participating in hearings.
- Experience executing customer service and support activities such as special events and route detours due to planned/unplanned service disruptions.
- Exhibits a friendly, professional, and customer-service oriented demeanor continuously.
- Exceptional relationship-building skills to deal competently with individuals at all levels of responsibility and authority.
- Knowledge of California Vehicle Code, California Code of Regulations, and California Public Utility Commission (CPUC) regulations.
- CDL Class B, P2 License
- Familiarity with RTMS radio dispatching system and two-way radio procedures
- IS100 ICS & IS700 NIMS completion certificates
Supplemental Information
Machines / Tools / Equipment
- Ability to operate a personal computer and Microsoft Office Suite programs.
- Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
NCTD provides its employees with a comprehensive benefits package. Benefits are available to employees working 20+ hours per week, with any employer contributions prorated accordingly for employees who work less than 40 hours per week. Highlights are listed below:
Retirement:
CalPERS: NCTD participates in the CalPERS retirement program with benefit formulas of 1.5% @ 65. Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS, and the highest average pay rate in a 36 month period.
457 Deferred Compensation/401(a) Plans: NCTD offers a voluntary Deferred Compensation savings plan through VOYA. Employees are eligible upon hire, and can contribute a designated percentage of their compensation into the plan in accordance with IRS limits. Additionally, NCTD matches 50% of employee 457 contributions, up to 8% of payroll (4% max contribution) into a 401(a) plan. Employees are vested in NCTD contributions over a 3 year period.
Medical Insurance: NCTD participates in the CalPERS medical insurance program and offers a rich variety of plans to choose from. NCTD contributes towards monthly medical premiums. If selected coverage is greater than the NCTD contribution, employees will pay the additional premium via pre-tax payroll deduction.
Dental Insurance: NCTD offers dental coverage through United Concordia with a PPO or DHMO option.
Vision Insurance: NCTD offers vision insurance through Medical Eye Services.
Life Insurance: NCTD provides group Life/AD&D insurance at no cost to the employee in the amount of $200,000. Additional, voluntary supplemental life insurance is available for the employee and eligible dependents at the employee's cost.
Long Term Disability Insurance: NCTD offers voluntary Long Term Disability Insurance at the employee's cost. Coverage up to 60% of your hourly wage ($6,000/mo max) can be purchased.
Flexible Spending Account Plan: NCTD offers the following plans for pre-tax employee contributions:
- Health Care
- Dependent Care
- Commuter Transit
- Commuter Parking
Holidays: NCTD recognizes 10 holidays annually: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day.
PTO/Paid Time Off: Employees earn PTO in accordance with the following schedule:
- 0 through 3.99 years: 120 hours per year
- 4.00 through 9.99 years: 176 hours per year
- 10 years: 216 hours per year
Bereavement Leave: NCTD offers paid bereavement leave.
Transportation Passes: Employees and eligible dependents receive a complimentary "PRONTO Card" which can be used to ride any NCTD transit service at no charge.