James Coffee is a local specialty coffee destination committed to quality, community, and exceptional service. We are passionate about creating a welcoming space for both our team and our guests and are looking for a hands-on, motivated Cafe Manager to lead our daily operations.
Description
The Cafe Manager is responsible for the day-to-day operations of the cafe, ensuring smooth service, staff development, inventory control, and a high standard of customer experience. This position requires a strong leader who thrives in a fast-paced environment, is detail-oriented, and passionate about coffee and hospitality.
Duties and Responsibilities
- Work shifts on the floor to support business flow and daily schedules
- Maintain a strong, positive and engaging presence on the floor.
- Monitor espresso drinks, batch brew coffee, fresh food items, and tea to ensure the quality standard is maintained.
- Lead and coach the team on quality standards.
- Communicate to Management any needs related to the coffeebar that should be addressed in the upcoming schedules.
- Work with the coffeebar team to solve scheduling conflicts as they arise.
- Ensure that there is a strong dialogue with Management throughout each week to ensure that staffing needs and capabilities are being met with the Barista and Shift Lead team.
- Place weekly internal orders and keep track of inventory
- Work with coffeebar staff - on an individual and group basis – to ensure that staff are confident in their drink preparation skills.
Qualifications
- Specialty Coffee experience required
- Ability to maintain a pleasant disposition and sense of urgency with helping customers
- Capability to maintain effective relationships with coworkers and customers
- Detail-oriented, logical, and methodological approach to problem solving
- Excellent interpersonal and customer service skills
- Ability to communicate effectively with others, including giving and receiving feedback
- Maintain regular and consistent attendance and punctuality
- Learn, understand, uphold and instill company values
Physical Demands
- Ability to work eight (8) hours each day while on your feet
- Occasional lifting and/or moving of up to 40 pounds
- Fine hand manipulation for example: keyboarding, register screen use and latte art.
Compensation & Benefits
- $20.00-22.00 hours plus tips (+$6.50 avg. tips)
- 401k
- Paid Time Off
- Paid Sick Leave
- Medical Insurance (James Coffee pays 50% of employee's premium)
- Dental, Vision & Accident Insurance
- Employee Sponsored Life Insurance
- 1 Free Bag of Coffee Every Week
- 50% discount on James Coffee merchandise
Salary
$20 - $22 per hour