Cage Supervisor
(1FT) @ $16.12
Accounting and Finance - Irving, NY
Deadline: Open Until Filled
JOB SUMMARY:
The Cage Supervisor assists in overseeing the day-to-day operations of the Cage Department and provides excellent Guest Services. All duties are to be performed within the guidelines of Seneca Gaming and Entertainment’s policies and procedures, NIGC Minimum Internal Control Standards, and SGA Tribal Internal Control Standards.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Performs the duties of cage cashier.
2. Distributes and collects cashier banks.
3. Completes required Cage forms and reports as needed/required.
4. Provides direct supervision to Gaming, Vault and/or Cage Cashiers during assigned shifts.
5. Assures Cage Staff provides quality customer service to the guests of Seneca Gaming and Entertainment.
6. Provides training, administers performance evaluations, reviews request for vacation/personal time, leaves of absence, etc. and administers coaching/corrective action as needed/requested.
7. Creates, maintains and/or assists in providing reports to the Finance Manager on schedule changes, team member changes, etc.
8. Monitors, evaluates, and presents solutions to existing and potential problem areas.
9. Second verifying cage accountability as needed/required.
10. Reads daily progressive meters turned into the Vault Cashiers for review (Salamanca and Irving locations) and to Security Guard(s) at Oil Spring and once completed; turned into Accounting & Finance.
11. Maintains accountability for assigned keys and key inventories.
12. Monitors and maintains departmental inventory of working currency, coin, forms, equipment, (radios, coin counters, coin wrappers, currency counters, computer systems, printers, and calculators), etc.
13. Assesses equipment problems and determines when repairs are needed; coordinates service efforts.
14. Maintains a current understanding of all policies and guidelines regarding information security, including the Seneca Gaming and Entertainment Variance Policy. Understands and complies with all information security policies and procedures at all times.
15. Maintains the confidentiality of all gaming records.
16. Provides exceptional guest service to all guests and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with peers, supervisors, managers, and all other team members.
17. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
18. Completes all required SGE Training programs within specified guidelines from commencement of employment.
19. Attends all necessary meetings.
20. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed; other duties may be assigned.
EDUCATION/EXPERIENCE:
Must be a minimum of 18 years of age or older upon employment. High school diploma or equivalent required. Two (2) years of successful experience being responsible for large sums of money and/or one (1) year of successful casino cage cashier experience (or any combination thereof) required. Two (2) years of successful supervisory experience preferred. Six (6) months experience in all cage banks preferred. Effective math skills are required; applicants may be required to pass an SGC-administered math skills test. Must be able to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multi-function photocopier. One (1) year of previous customer service experience preferred. Must be able to work flexible hours including nights, weekends and holidays as required.