Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner
- Make outbound calls to follow up with customers or conduct surveys
- Provide accurate information about products and services
- Resolve customer complaints and escalate complex issues when necessary
- Document all interactions in the system accurately
- Meet individual and team performance targets and KPIs
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Requirements:
- High school diploma or equivalent; college degree is a plus
- Previous experience in a call center or customer service environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using computers and CRM systems
- Ability to work flexible hours, including evenings and weekends if required
- Bilingual skills are a plus
Benefits:
- Competitive hourly wage or salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for advancement and career development
- Supportive and team-oriented work environment
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $20.65 - $24.87 per hour
Expected hours: 20 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Work from home
Work Location: Remote