The Head Cashier oversees cashier operations, supporting staff by expediting price checks and approving Point of Sale transactions and markdowns across various registers, including Mainline, Self-Checkout, and specialized services such as Returns, Pro Desk, and Tool Rental.
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They provide first-level escalation for customer issues, ensuring prompt resolution and maintaining customer satisfaction.
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The role involves assisting with cash management, ensuring accuracy and adherence to policies, and supporting daily store operations.
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Additionally, the Head Cashier helps train and supervise cashiers, fostering a team-oriented environment to deliver exceptional service.
- Overall, they play a key role in ensuring efficient checkout processes and positive customer experiences.