Description
Position Summary:
Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells products to help increase sales.
Position Responsibilities:
- Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase
- Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; interrupts all other activity when customer service is needed
- Maintains knowledge of products and services offered by the Company and takes an active role in promoting programs introduced by the company
- Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement
- Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed
- Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned
- Helps ensure equipment is operating correctly. Communicates to Management when maintenance is needed
- Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Handbook.
- Assists in maintaining a safe environment and complies with all health and sanitation best practices and procedures
- Helps ensure proper stock levels, dating and rotation of all food products and supplies
- Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
- Reports all time worked on or off site, for appropriate compensation
- Completes other duties, including special projects, as assigned by Management
Requirements
Education Requirements:
• No requirement
Experience Requirements:
• Customer service experience preferred
Skill Requirements:
• Basic computer skills
• Exceptional customer service skills
• Good verbal and written communication skills
• Understanding of store functions and operations
• Capable of working in a fast-paced environment and ability to work as a member of a team
• Ability to model proper workplace behavior, including being respectful, honest and fair
• Ability to perform repeated bending, kneeling, twisting and overhead reaching
• Ability to work in intermittent temperature, e.g., outside by the pumps and in the cooler
• Ability to stand for an entire shift
• Ability to frequently lift between 5 to 20 pounds
• Ability to occasionally lift up to 50 pounds