Centralized Authorization Coordinator

LHC Group
$59,933 - $75,889 a year
Capitol Planning Region, Connecticut
Full time
3 weeks ago

The Centralized Authorization Coordinator is responsible for client/patient authorizations for a designated region within Home & Community Based Services.


  • Oversees team obtaining authorization from payer’s case manager for services ordered/requested in a timely manner.
  • Monitors documentation of specified details related to the authorization including effective and end dates using the appropriate software application, authorizations, tasks, patient notes, phone calls and/or email.
  • Ensures additional pre-certification is obtained as needed and effective lines of communication are maintained between the agency and the payer.
  • Performs quality reviews to ensure needed documentation detailed in agency system reflects documentation on notes.
  • Coordinates and communicates with branch location regarding changes or update from the payer in a timely manner.
  • Resolves all requests, inquiries, and concerns in an expedient and respectful manner.
  • Problem solves independently before referring issues to the Supervisor for resolution.
  • Assists in internal and external audits as required.
  • Performs related duties as required or assigned.
  • Any other duties as assigned.

Experience Requirements

  • 3 to 5 years’ experience of healthcare experience.
  • Accounts Receivable experience.
Skill Requirements
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
  • General knowledge of rules and regulations governing third party payers.
  • Excellent interpersonal skills.
  • Positive customer relations skills and the ability to work effectively as a member of interactive teams.
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