Client Care Coordinator

Job Summary
The Client Care Coordinator is responsible for ensuring exceptional service delivery by managing the scheduling and care needs of clients in a home health care agency. This role involves coordinating client services, acting as a liaison between clients, caregivers, and the office, and maintaining compliance with agency standards. The ideal candidate is organized, detail-oriented, and committed to enhancing client satisfaction while ensuring smooth daily operations.

Key Responsibilities

Client Coordination

• Serve as the primary point of contact for clients and their families, addressing inquiries, concerns, and service updates.
• Conduct initial client assessments in collaboration with clinical staff to develop personalized care plans.
• Match clients with caregivers based on skill set, availability, and client preferences.
• Monitor client satisfaction and service quality, addressing concerns promptly.

Scheduling and Staffing

• Create and maintain caregiver schedules, ensuring adequate coverage for all shifts.
• Coordinate replacements for last-minute cancellations or absences.
• Communicate schedule changes to clients and caregivers in a timely manner.

Caregiver Support

• Serve as a resource for caregivers, answering questions and providing guidance.
• Facilitate onboarding for new caregivers, ensuring proper orientation and training.
• Assist in resolving conflicts or issues between caregivers and clients.

Administrative Duties

• Maintain accurate records of client care plans, caregiver assignments, and schedules.
• Ensure compliance with HIPAA regulations and agency policies regarding client information.
• Update and track client files in agency software systems (e.g., Sandata, DeVero, or Care Connect).
• Participate in regular team meetings to discuss client updates and staffing needs.

Compliance and Quality Assurance

• Ensure compliance with state and federal regulations, including EVV requirements.
• Collaborate with clinical staff to address changes in client care needs.
• Monitor caregiver certifications and training compliance in coordination with HR.

Qualifications

Education and Experience

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree in healthcare administration, social work, or related field (preferred).
• Experience in scheduling, client coordination, or a similar role in healthcare (1–2 years preferred).

Skills and Competencies

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency with scheduling software and EHR platforms (e.g., DeVero, Sandata, or Care Connect).
• Problem-solving skills with a customer service mindset.
• Knowledge of HIPAA regulations and home health care industry standards.

Additional Requirements

• Ability to work flexible hours, including occasional evenings or weekends, as needed.
• Valid driver’s license and reliable transportation (if home visits are required).
• Background check and drug screening clearance.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional travel to client homes or other agency locations (if applicable).

Work Environment

This position operates in a professional office environment with occasional exposure to client homes and caregivers in the field. The role requires collaboration with a multidisciplinary team to ensure quality client care.