At River we are building the most trusted and honest financial institution in the world, powered by bitcoin. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use Bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.
What you will be doing
Manage questions and feedback regarding our products and services
Analyze and identify trends in client activity and inquiries
Inform product specifications based on client feedback
Refine the business rules, automations, and communication methods across Client Operations
Cross-collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
Identify and develop operational efficiencies to scale the business and processes
Support clients through the onboarding process
What we look for in you
Ability and interest to work in a fast-paced fintech startup environment
Customer-facing experience preferred (i.e. food/hospitality)
High energy, self starting
Collaborate and problem solve well
Great communicator, conversationalist
Highly adaptable; able to shift focus on the fly and balance many tasks
Ability to identify trends in data and make decisions based on analyses
Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary and benefits
Salary: $70,000 - Full Time
Competitive compensation and equity
Unlimited PTO
Medical, dental, and vision insurance
401k
In-office lunch benefit
Interview Process
Screening Video Call (30 minutes)
Role specific interview block (1 hour with 2 River employees)
Prompted Writing Sample
Culture & Executive Interview (1 hour block with 2 River employees)