As the point of contact between Chubb and the customer throughout the home assessment scheduling process, this position requires a great deal of relationship building to create strong partnerships with internal and external business partners. The Client Scheduling Coordinator is accountable for managing the home assessment scheduling process in an assigned territory and for meeting monthly/yearly production and timeliness goals. To meet these expectations, the Client Scheduling Coordinator must be results driven, able to multi-task, work independently and diligent in making a high volume of outbound contacts daily (calls/emails) to secure appointments.
The Client Scheduling Coordinator is also responsible for managing the appointment setting process in their territory to accommodate the needs of both our customers and business partners. The Client Scheduling Coordinator is responsible for functioning as a subject matter expert on the geography of their assigned territory and will work to ensure that appointments are scheduled logically and efficiently. The Client Scheduling Coordinator will be expected to become proficient in Outlook, RiskID, mapping technology, underwriting systems, Sharepoint, MS Teams, and the Chubb Village.
This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel for meetings may be required.
Competencies & Skills Required
- Superior customer service skills
- Excellent written and verbal communication
- The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
- Excellent time management and organizational skills
- Proactive decision maker
- Detail oriented
- Ability to set priorities and manage multiple tasks
- Proven record of being a team player with the ability to independently resolve problems
- Strong negotiation skills with the ability to speak with customers and senior level business partners
- Strong business acumen
- Forward thinking self-starter
- Strong analytical skills and ability to complete tasks with efficiency and accuracy
- Strong leadership skills
- Dependable with a proven track record
- Accepts accountability and practices good judgment
- Excellent phone skills for an outbound call environment Personal lines knowledge a plus
The pay range for the role is $ 35,100 to $59,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.