Client Support Technician

General information

Description & Requirements

MANTECH seeks a motivated, career and customer-oriented Client Support Technician (CST) to join our Air Force / Space team at Eglin AFB. The CST's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Install and maintain peripheral equipment such as printers, modems, and scanners.
• Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
• May work closely with the ISSO for data transfers and media creation.
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop administrators when additional assistance is required.
• Perform other hardware and software tasks as assigned.

Minimum Qualifications: 

• Bachelor’s degree in related discipline from an accredited college or university.  2 additional years of experience may be substituted for a degree.

• 2+ years direct/related experience

• Active / valid DoD 8570.01-M IAT-II or higher certification

• Experience installing and configuring end-user workstation hardware, software, and peripherals.

• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Experience maintaining peripheral equipment such as printers, modems, and scanners. 

Security Clearance:

• Active/Valid Secret Clearance

• Must be able to obtain and maintain a DoD TS/SCI-eligible clearance (i.e. DCID 6/4 eligibility)

• Eligibility for access to Special Access Program Information

• Willingness to submit to a Polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”

• Must be able to regularly lift up to 50 lbs