Description
Summary:
According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintain patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.
Responsibilities:
- Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
- Maintains required core competencies.
- Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
- Answer practice phones and schedules patient appointments.
- Accurately registers arriving patients for appointments and accurately gathers all necessary information.
- Accurately scans/receives all required documents into patient’s account.
- Faxes notifications to insurance companies that require it.
- Pre-register via phone calls.
- Assure prompt patient services with professional kind attitude.
- Request medical records for new/referred patient.
- Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
- Update patient information on a regular basis to include address phone number and insurance information.
- Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.
- Collects patient’s co-payments and outstanding balances at the time of service and posts to account and daily log.
- Balances designated cash drawer at end of shift.
- Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
- Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
- Prepares charts for patient visit according to protocols.
Requirements:
Education
- High School diploma or equivalent.
Experience
- Clerical training that includes typing, 10 key calculator, and computer knowledge.
- Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).
- Medical Office experience preferred.
- Bilingual preferred.
Licenses, Registrations, or Certifications
- Current American Heart – Basic Life Support (BLS) card.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time