Job Description:
Shift: Mon,Tue,Wed,Thu,Fri
POSITION SUMMARY: Under general supervision from the Operations Manager, the Clinic Site Manager has the overall responsibility for the entire operations of the clinic coordinate clinic operations and clinical program activities on a day-to-day basis at the assigned clinic site. This position requires a high degree of leadership and the ability to collaborate between disciplines or departments.
ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:
- Ensures effective staff utilization to meet staffing and workload requirements and supports the delivery of quality patient care and services; consults with the Operations Manager/Compliance Officer to develop staffing plans;
- Coordinates, directs, and provides patient care orientation and ongoing education for staff.
- Supervise staff to ensure performance expectations are met; coach/counsel, develops employee improvement plans; performs periodic and annual staff evaluations, inspire and motivate staff to provide highest level of customer service and work as a cohesive and productive team. Collaborates with Human Resource staff to recruit and hire new subordinates.
- Assists in meeting various program requirements.
- Stays current with the eligibility requirements and alternate resources for new and ongoing patients; provides up-to-date training for staff on eligibility requirements and alternate resources.
- Participates in continuing education to improve skills and abilities and stay abreast of current technologies/practices.
- Responsible for management of medical & dental provider patient care schedules.
- Primary contact for grievances from patients and staff for day-to-day operating concerns.
- Exhibits a high degree of courtesy, tact, and poise when interacting with patients, employees, and other healthcare professionals.
- Manages quality improvement initiatives for areas of responsibility to ensure clinic is operating effectively and efficiently.
- Applies and promotes safety principles as identified by established policy.
- Ensures compliance with HIPAA, federal, state, and local laws and regulations supporting patient confidentiality and risk management processes per NVIH policy.
- Coordinate and collaborate with Maintenance Department the management of facility maintenance and landscaping tasks.
- Manages transportation calendar and coordinates needed services with Transportation staff following NVIH Transportation Policy.
- Other duties as assigned.
All NVIH employees are expected to:
- Provide the highest possible level of service to internal and external customers as well as patients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by current NVIH’s policies and procedures.
The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.
- Four (4) years of related health care industry experience with a minimum of two (2) years staff supervisory experience.
- High school diploma or GED; Associate degree or equivalent education preferred.
- Demonstrated competence in reacting to and handling emergencies.
- Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
- Exhibit empathy and customer service to diffuse and manage conflict within the team and with patients or their representatives.
- Ability to understand and adhere to established policies, procedures, protocols, and the ability to make timely and sound decisions.
- Ability to operate with proficiency, the computer packages in use at NVIH.
- Demonstrated proficiency in supervising and motivating subordinates.
- Ability to appropriately and effectively delegate job duties to subordinates.
- Commitment to excellence, high standards, and strong interpersonal skills.
- Excellent written and oral communication skills, including the ability to engage in public speaking.
- Strong organizational problem-solving and analytical skills with acute attention to detail and ability to multi-task.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player.
- Reliable transportation.
Indian Preference. Preference in filling vacancies will be given to qualified Indian applicants in accordance with Indian Preference Act (Title 25, U.S. Code Section 472 & 473). In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.
Job Benefits:
- Medical, Dental and Vision Benefits
- Generous PTO Accrual
- 14 Paid Holidays
- Long Term Disability and Life Insurance
- 401K with Employer Match
From: Northern Valley Indian Health