Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Clinic Solutions Account Specialist
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of .
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software. eScreen, Inc. part of Abbott's Rapid Diagnostic Division. Our location in Kansas City, MO, currently has an opportunity for a Clinic Solutions Account Specialist. This seasoned Clinic Solutions Account Specialist will be responsible for managing our existing Channel partners to drive key strategic initiatives and new incremental growth
What You’ll Work On
Demonstrate drive to provide outstanding customer service with clear verbal and written communications
Answer phones, research questions, and document all customer interactions
Assisting with Creating new accounts, providing assistance with new and resetting the account, and providing access-related requests
Identify and interpret appropriate steps to resolve the need of the customer
Coordinate and resolve questions, inconsistencies, or missing information
Enter data into the computer following each action taken and enter necessary codes to represent the action
Make necessary corrections to information entered to ensure problem resolution
Deescalate the issues and provide satisfactory solutions
Flexibility to operate in several systems or platforms and balance tasks throughout the workday
Ability to multitask in handling customers on various reporting platforms
Fostering a customer service culture that strives for 100% customer satisfaction.
Required Qualifications
High School diploma
2-3 years’ customer service experience
Preferred Qualifications
Four-year degree from an accredited college or university is preferred
IT related customer service experience is strongly preferred
General knowledge of Occupational Health Services is a plus
Microsoft Suite (Word, Excel)
Salesforce experience
Strong verbal and written communication skills
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews
The base pay for this position is $18.25 – $36.55 per hour. In specific locations, the pay range may vary from the range posted.