At The Moore Law Group, we’re passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions.
We believe in work-life balance and your well-being, offering great benefits like health coverage, paid time off, and a 401(k) program. Join our team and be part of a vibrant environment that values your success and celebrates excellence!
Position Summary
Effectively engage consumers in communications to reach a meaningful solution for consumers to pay amounts due while providing a positive customer service experience.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Maintain a high level of customer service and professionalism with consumers, clients, and employees.
- Strive to maintain the highest level of customer for the clients for each collection call.
- Conduct follow-up calls to ensure payments are made per agreements.
- Accurately document account specifics to ensure factual data is tied to each specific account on each collection call; account specifics must be matched to the recorded calls while adhering to client’s specific document requirements
- Comply with all client specifics in connection with each collection call
- Take personal responsibilities to comply with all state and federal laws and regulations and all client and company policies and procedures
- Performs other duties as needed to ensure maximum collection efforts are made for the client
- Must adhere to all regulatory requirements set worth within the collection industry
- Effectively communicates with consumers, attorneys, and other parties to resolve debts.
- Take direct payments via check-by-phone
- Determines appropriate method on collecting accounting when direct payment efforts are exhausted.
- Develop and maintain professionalism with all clients, management and fellow co-workers.
- Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or equivalent required
- 1-2 years of debt settlement collections, law firm experience or 3 years of sales experience
- 3-5 years of collections experience in any industry
- Ability to understand the firms client guidelines and adhere to them
- Possess a strong attention to detail
- Able to work in a fast paced environment
- Driven to meet or exceed monthly goals
- Strong negotiation communication and sales skills
- Commitment to excellent customer service
- Proficiency with database software and MS Office Suite
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Work Location: In person