Please see Special Instructions for more details.
Please complete the online application and attach the required documents when prompted.
Required documents include:
1. A detailed cover letter
2. Resume
Required documents include:
1. A detailed cover letter
2. Resume
3. A list of at least three (3) professional references. Please provide current contact information, including an e-mail address for each reference provider.
The position will remain open until filled. Complete applications must be received by the posting end date.
The position will remain open until filled. Complete applications must be received by the posting end date.
Posting Details
Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.
Position Information
Business Title
College of Arts and Sciences, IT Operations Manager
Applications Accepted From
University Wide, Public: Open to the Public
Special Instructions to Applicants
Please complete the online application and attach the required documents when prompted.
Required documents include:
1. A detailed cover letter
2. Resume
Required documents include:
1. A detailed cover letter
2. Resume
3. A list of at least three (3) professional references. Please provide current contact information, including an e-mail address for each reference provider.
The position will remain open until filled. Complete applications must be received by the posting end date.
The position will remain open until filled. Complete applications must be received by the posting end date.
This position is eligible for the following benefits:
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.
Posting Number
2016172T
Department Summary
The IT Operations Manager provides strategic leadership and operational oversight for end-user support services within the College of Arts and Sciences. This role is responsible for driving service excellence, optimizing support processes, and aligning technology initiatives with college and university-wide goals. The manager leads a team of IT professionals, ensuring effective delivery of technical support, lifecycle management of IT assets, and execution of technology infrastructure projects. Key responsibilities include managing technology budgets, ensuring compliance with institutional IT policies, and developing scalable, sustainable support strategies that enhance the user experience for faculty, staff, and students. The manager also collaborates cross-functionally with academic leadership and central IT to implement enterprise solutions, champion innovation, and ensure alignment with evolving pedagogical and research needs.
Position Profile
Serves as the initial point of contact for IT services. Receives customer issues and requests. Provides troubleshooting, evaluates issues, and escalates as needed to higher-tier and specialized staff. Performs continued monitoring of customer issue escalations and requests. Communicates, tracks, and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution. Installs, upgrades, configures, and maintains classroom technologies. Provides device troubleshooting and support to faculty, staff, and students.
Level Summary
Manages a work unit or a team and has full authority over personnel actions within the work unit. Contributes to the development of the area’s operational plan, ensuring alignment with broader departmental or institutional goals. Accountable for the achievement of the unit’s operational objectives, improving performance and addressing resource needs.
Supervisory Responsibilities
Manages a medium-sized team. Directly oversees at least 2.0 FTE employees or one or more supervisors. Has authority to hire, transfer, suspend, promote, manage performance, discharge, assign duties, reward, and discipline employees.
Fiscal Responsibilities
Responsible for managing team or department budgets and resources.
Problem Solving
Addresses departmental or cross-team issues, devises long-term solutions.
Independence of Action
Acts independently, with consultation with senior management.
Communication and Collaboration
Facilitates communication among team and higher-level leadership, builds relationships across University.
Physical Requirements
While this role is primarily desk-based, it also requires regular travel between campus buildings and the ability to lift, move, and carry materials weighing 25–50 pounds as needed.
Minimum Qualifications
Requires a Bachelor’s degree in a related field, 5 or more years of related professional experience, and 3 or more years of supervisory experience, or equivalent education and experience.
Preferred Qualifications
Demonstrated experience supporting information technology operations within a higher education or academic environment, with an understanding of the unique needs of faculty, staff, and students.
Department
Arts and Sciences, Dean's Office
Pay Rate
The approved hiring range for this position is $68,299 to $92,205. Salary is commensurate with the selected candidate’s education and experience while considering internal equity.
Ohio University is proud to offer a robust healthcare plan that includes maternity care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at
Ohio University is proud to offer a robust healthcare plan that includes maternity care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at
Pay Grade
19
Pay Range
$68,299.00-$117,127.00
FLSA Status
Exempt
Job Category
Administrative at-will appointment
Employment Type
full-time regular
Job Family
Information Technology
Job Sub Family
IT End-User Support
Job Level
M2
Job Open Date
08/23/2025
Posting End Date
09/09/2025
Planning Unit
College of Arts & Sciences
Work Schedule
This position is based on the Athens campus with a hybrid work arrangement. The IT Operations Manager is expected to be on-site a minimum of 2–3 days per week to provide in-person leadership, support team operations, and engage with campus stakeholders. Remote work is permitted up to 50% of the time, subject to operational needs and in accordance with university flexible work policies. Specific remote and in-person days may vary based on project schedules, peak service times, and staffing requirements.
Months
12 month
Campus
Athens
Expected hours worked per week
40 hours a week
Expected duration of assignment
On-going
Applicants may contact this person if they have questions about this position.
Nancy Vandeman, vandemn1@ohio.edu
Non-Discrimination Statement
Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.