The Commercial Loan Coordinator (CLC) plays a crucial role in supporting our Commercial Bankers and their customers. Primary responsibilities include providing exemplary customer service to our commercial customers to assist them with various types of inquires as well as serving as the primary coordinator for the entire commercial loan process, from initial application processing to closing, funding and preparing the transaction for booking. This position is essential for ensuring all customer requests progress smoothly and efficiently and therefore requires excellent customer service skills, effective time management, and the ability to work in a fast-paced environment.
The CLC is also responsible for managing the loan process, coordinating activities with the Commercial Banker and Loan Closer and ensuring that between the Loan Closer and the CLC, all necessary documentation is collected and entered accurately into the Loan Origination System (LOS). In this role, the CLC will assist borrowers in gathering required documentation and oversee compliance and customer verifications.
Primary Duties:
Customer Service
- Provide exemplary customer service while assisting customers and Bankers.
- Assist with Commercial Lending communications, including responding to incoming telephone calls, electronic mail, and voice mail.
- Work with internal departments to ensure customer needs are met for services such as Business Online Banking, Deposit Accounts, Sweeps, etc.
- Work with the appropriate departments to research and resolve questionable matters for customers.
- Provide support and assistance, and other related duties as assigned, in support of the daily functions of the Commercial Banking team.
Commercial Loan Process
- Assists with the commercial loan process by interacting with commercial customers using multiple communication strategies.
- Reviews loan application requests and identifies necessary information needed to process loan and/or modification requests. Requests and collects due diligence activities and third-party reports (appraisals, environmentals, UCC, title work, articles of good standing, entity documentation, financial information, credit report, etc.) and provides them to the Commercial Banker or applicable party for review.
- Oversees the process of compliance and customer verifications to include OFAC and Fraud. Is responsible for adhering to Reg B, flood and other banking regulations.
- Assists Banker with the collection of all required customer financial information (pre-and post-approval). Enters certain applicable information into LOS System and is accountable for its accuracy.
- Provides accurate and timely loan applications and required due diligence information to commercial loan closers in order to receive a complete loan documentation package and clear to close instructions for all commercial loan closings.
- Completes funding of closed loans, processes income and expense fees per procedures.
- Images all necessary documents including but not limited to, pre-closing due diligence, loan documentation and financial information, in the Bank’s imaging system to build an electronic credit file (with system).
- Prepare and submit accurate and complete files to Loan Operations for booking on the Bank’s core system in accordance with the Post-Closing Workflow Service Level Agreement.
Establishing, Monitoring, and Maintaining Loan Portfolio
- Set up and maintain customer records on all applicable systems for new and existing relationships.
- Set up or maintain the relationships as required for the Bank Secrecy Act.
- Forward billings for third party services to Loan Operations in a timely manner.
- Obtains exception reports and partners with Commercial Bankers and Portfolio Managers to resolve all loan documentation issues to clear documentation exceptions within the appropriate timeframe.
- Monitors and acts daily, weekly and monthly reports for maturing and delinquent loans. Ensures that the Deal Team has no administratively delinquent loans. Manage customer accounts by way of processing loan payments, disbursements, advances, and assisting in the monitoring of NSF activity. Process construction loan disbursements in collaboration with the Banker, Customer and the Construction Loan Administrator.
- Obtains exception reports and partners with Commercial Bankers and Portfolio Managers to request coming due or past due financial information and assist with the monitoring of coming due and past due annual reviews or covenant checks.
- Ensure accurate information requests on bi-annual customer financial letters.
- Notify and/or forward to the Correspondent Banking Department all documentation that is received for sold loans.
- Perform the following processes accurately, timely and in the appropriate manner:
- Prepare wire transfer forms
- Prepare cashier’s checks
- Perform BTE transfers
- Prepare Payoff Letters
- Ship documents via FedEx or UPS
- Utilize Power PDF to modify documents as needed
Other Expectations
- Serve as a notary public.
- Participate in internal and external training to maintain knowledge of Bank products, credit activities and regulations, and other appropriate training as required.
- Demonstrated acceptable personal monetary responsibility.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Job Skills Required:
- Bachelor’s degree in business administration, finance, or similar field; or equivalent amount of experience in the finance or banking industry
- Commercial banking support experience preferred.
- Knowledge and experience of Commercial lending and banking regulations is a plus.
- Excellent analytical, decision-making and effective problem resolution skills.
- Must be proactive and willing to take initiative to complete tasks in a timely manner and with a sense of urgency.
- Excellent organizational and time management skills with high attention to detail and accuracy.
- Ability to work productively and efficiently without direct supervision.
- Ability to multi-task with multiple priorities, interruptions and possible short-term deadlines.
- Ability to be flexible in a dynamic and challenging environment characterized by sometimes changing priorities and react to those changes productively.
- Ability to work well in a collaborative, cohesive and cooperative team environment.
- Ability to communicate effectively and professionally with third party vendors, co-workers and customers.
- Proficient computer skills, including Windows, Excel, Word, and Outlook. Ability to quickly become proficient in complex systems.