The Instructional Technology Support team is responsible for the design, installation, and support of audio/visual, video conferencing and computer technologies in classrooms, conference rooms and other learning spaces across the Montana State University (MSU) campus.
The person in this position provides live technical support for faculty, staff, students, and others in the daily use of classroom and meeting room Audio/Visual (A/V) equipment, instructional software and video conferencing technologies; conducts individual trainings and group workshops to orient faculty and staff to the use of technology installed in classrooms and meeting rooms; and working under the supervision of the AV team lead, assists with the design, purchase, install, and maintenance of new A/V technology and modernization projects.
The person in this position provides live technical support for faculty, staff, students, and others in the daily use of classroom and meeting room Audio/Visual (A/V) equipment, instructional software and video conferencing technologies; conducts individual trainings and group workshops to orient faculty and staff to the use of technology installed in classrooms and meeting rooms; and working under the supervision of the AV team lead, assists with the design, purchase, install, and maintenance of new A/V technology and modernization projects.
Duties and Responsibilities
Audio Visual (A/V) and Desktop Support
- Provide on-call technical support for classroom technology working to resolve and triage issues in a timely manner.
- Manage and triage helpdesk tickets for classroom technology.
- Work toward resolution of classroom technology issues, coordinating with other AV Support and IT Community team members as necessary, including follow-up for ongoing issues.
- Assist in the set-up and ongoing support of podium computers.
- Process equipment replacements, warranties, and RMA’s.
A/V System Design and Installation
- Under the supervision of the AV team lead, assist with the planning, design, procurement, installation, documentation, and ongoing support of new A/V systems and system upgrades in classrooms and meeting rooms across campus, with opportunity to grow into future project management and design responsibilities.
- Triage incoming requests from campus stakeholders for A/V system upgrades and new installations.
- Working under the supervision of the AV team lead, prepare classrooms for upgrades through the assessment, removal, disposal and reallocation of existing equipment.
User Training and Support
- Train and onboard users for technology use in classrooms, conference rooms and other learning spaces around campus.
- Develop how-to documentation for new systems.
Inventory Management
- Monitor stock of replacement and spare equipment, ordering additional inventory as necessary to maintain product availability.
- Coordinate unit-level asset inventory and apply property tags to equipment.
Digital Signage
- Serve as primary point of contact for consultation with departments looking to install digital signage.
- Troubleshoot and support hardware and software underlying digital signage software.
- Provide internal training to UIT staff on supporting digital signage.
Required Qualifications – Experience, Education, Knowledge & Skills
- Minimum of two years of education and/or experience in the installation and maintenance of A/V equipment or an equivalent combination of relevant education and experience.
- Demonstrated experience with A/V equipment and control systems and best practices associated with installation, configuration and operation of A/V equipment.
- Knowledge of basic networking principles and troubleshooting procedures.
- Demonstrated experience with enterprise level desktop management and software support.
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Demonstrated experience supporting technology in a higher education or enterprise IT environment.
- Demonstrated experience supporting hardware and/or software-based video conferencing.
- Demonstrated experience with effective training methods and material design.
- Experience with Extron control and switching equipment.
The Successful Candidate Will
- Possess a service-oriented mindset and an inclination towards creative problem solving.
- Be self-motivated, organized, and able to manage multiple projects of varying scope concurrently.
- Communicate and collaborate effectively with faculty and staff in a variety of disciplines, working both as a part of a team and independently.
- Proactively seek ways to improve the services and hardware provided in technology enhanced learning spaces.
- Communicate technical issues effectively with users with various skill levels.
- Build and maintain partnerships with customers, MSU IT peers, student workers, and campus offices by regularly demonstrating a high level of customer service, technical expertise, and professionalism.
- Skillfully research and resolve technical problems.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time
This position is not eligible for sponsorship.
This position is not eligible for sponsorship.
Physical Demands
This position requires the ability to:
- Use a monitor, keyboard, and mouse for long periods of time.
- Transport computer equipment weighing up to 100 lbs.
- Ascend/descend ladders and transport/move equipment up a ladder up to 30 feet off the ground.
- Maneuver within crawl spaces, ceilings, mechanical rooms, and other unfinished spaces.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties?
No
Posting Detail Information
Number of Vacancies
1
Desired Start Date
Upon completion of a successful search
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on July 31st, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.