Construction Liaison

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the initial customer service contact for the Inspections and Permitting Division for any development stakeholder with questions or concerns regarding the development process.
• Serve as liaison between the City and the business community, developers, architects, engineers, landowners, attorneys, citizens and contractors who are conducting development related business.
• Consult with the general public, contractors, design professionals, homeowners, elected officials and other staff regarding interpretations of City ordinances, state building codes, development plan reviews, application processes and permitting and inspections procedures.
• Troubleshoot issues and work to find potential solutions to concerns related to City regulations, staff decisions and processes in an effort to resolve issues while serving the public interest.
• Discuss compliance violation notices and mediate unresolved matters between City staff and external customers, confirming requirements are presented in an understandable manner; ensure feedback is provided frequently and efficiently; maintain records of the information provided for possible legal actions.
• Communicate with various individuals and groups about policies, procedures, and complex issues; help stakeholders navigate various development and construction processes in a customer friendly and professional manner.
• Coordinate and facilitate discovery meetings with relevant staff from appropriate City departments and outside agencies; provide efficient and effective responses to customer concerns in a timely manner.
• Drive to meetings and inspection sites, and perform inspection and plan review activities; maintain and develop comprehensive outcome tracking for assigned projects and City communications associated with the assigned projects.
• Review applications from the public to ensure necessary information is provided. Assist in providing appropriate information related to the completeness of the application and explain the application process.
• Research computer records and files regarding a variety of building related issues. Maintain files and reports regarding plan review activities and findings; prepare daily reports of plan review activities performed and results.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Two years of experience in the building permit process including building, electrical, mechanical and plumbing trades; with general knowledge of zoning, site plan review, utility plan approval, stormwater approval or NCDOT is desirable.

Training:
Equivalent to completion of the twelfth grade supplemented by specialized training in all four trades (building, electrical, mechanical or plumbing) or a degree/certificate in construction management, engineering, architecture, planning or public administration.

LICENSING & CERTIFICATIONS:

Required:
Possession of an appropriate valid driver’s license and ability to maintain insurability. Possession of or ability to obtain within two years a North Carolina Standard Level I certifications in Building, Electrical, Mechanical, or Plumbing.

Preferred:
North Carolina Inspection Level II certification in Building, Electrical, Mechanical and Plumbing.

From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.