Summary
The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.
Essential Duties/Accountabilities
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
- Interact with internal and outside salespeople, vendors and contractors.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Complete sales order process for customers with efforts to up-sell associated items.
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
- Arrange stock on shelves or racks in sales area and keeps merchandise in order.
- Apply suggestive selling techniques and up-sells to current and prospective customers.
- Adhere to all company safety protocols and procedures.
- Utilize personal protective equipment (PPE) as required.
- Report any safety hazards or incidents immediately to management.
- Participate in regular safety training sessions and drills.
- Ensure a clean and organized workspace to prevent accidents and injuries.
- Follow all guidelines for the safe handling and storage of products.
- Maintain a professional and safe demeanor during all customer interactions.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
- Perform other duties as assigned.
Qualifications
- High School Diploma or GED Required.
- The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
- Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
- Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required.
- Ability to work independently but meet assigned goals and objectives in designated time frames.
- Capable of working in a fast-paced environment with skills to multi-task at different levels.
- Excellent customer service mindset with the ability to develop long-term relationships
- Excellent written and verbal communication skills
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to frequently lift up to 50 pounds.
- The employee frequently is required to stand, sit or walk, climb, kneel, crouch, or crawl.
- Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.
- Must be able to utilize heavy machinery.